Refund Policy

Effective Date: //____

The Site strictly complies with Thailand’s Consumer Protection Act and refund rules of payment partners to protect Users’ legitimate refund rights.

This policy clarifies refund conditions, procedures, and agreements to ensure reasonableness and enforceability.

1. Eligible Refund Cases

Users may apply for a refund in the following situations:

• Product/service issues: defective items, significant mismatch with description, wrong or incomplete items delivered; services not provided or unusable as agreed.

• Payment issues: successful payment but order not created, duplicate payment, payment failed but amount deducted.

• Order cancellation: User cancels before shipment (excluding custom, virtual, or perishable goods); Site cancels due to stock shortage or system failure.

• Logistics issues: lost or damaged goods during delivery (not caused by courier or User); order delayed more than 7 calendar days, User requests cancellation and refund.

• Other cases: 7‑day free return under Thailand Consumer Protection Act (not applicable to custom, perishable, or used physical goods).

2. Non‑Refundable Cases

Refunds are not available in the following situations:

• Virtual goods: delivered virtual products (e.g., top‑up cards, memberships, digital content) without quality issues.

• Physical goods: used, damaged, or resale‑affected items (without quality defects); custom‑made products.

• User fault: delivery failure due to incorrect address or User error; unjustified refusal of delivery.

• Others: requests beyond time limits, without valid reason or supporting evidence.

3. Refund Process

1. Apply: User submits refund request in “My Orders”, selects reason, and uploads evidence (e.g., defect photos, payment slips).

2. Review: The Site reviews requests within 3–7 business days and notifies results via SMS, email, or in‑site message. Rejections will include reasons.

3. Process: Upon approval, the Site instructs payment partners to process refund to the original payment method (credit card, TrueMoney, PayPal, etc.).

4. Timing: Refunds take 3–15 business days to reflect, depending on payment provider.

4. Refund Notes

• Refund amount: normally full amount paid. If goods are used/damaged or at User fault, fees (handling, depreciation) may be deducted.

• Cross‑border refunds: exchange rate differences and cross‑border fees are shared by agreement as stated on the order page.

• Evidence: Users must provide genuine and valid documents. False evidence may result in rejected refunds and reserved rights to pursue liability.